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Privacy Policy

How we collect, use, and protect your personal information

1. Introduction

Bubupo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services. Please read this policy carefully. By using the App, you agree to the practices described herein.

2. Information We Collect

2.1 Account Information

When you use the App, we automatically create a guest account for you. We store a randomly generated anonymous identifier and optional profile information you choose to provide (nickname, phone number). No email address or real name is required.

2.2 Photos and Images

To provide our custom doll service, you may upload photos of pets, people, or other subjects. These photos are transmitted to our servers and processed by our AI service providers to generate preview images and guide production. Photos are stored securely and only used for the purpose of fulfilling your order.

2.3 Chat and Communication Data

Messages you send to our AI advisor are processed to generate responses and extract order requirements. Chat history is stored to maintain conversation context within a session.

2.4 Order and Payment Information

When you place an order, we collect shipping information (name, phone number, address) to deliver your custom doll. Payments are processed exclusively through Apple In-App Purchase; we do not collect or store your credit card or financial information.

2.5 Device and Usage Data

We may collect anonymous usage data such as app version, device model, and interaction metrics to improve our service. This data does not personally identify you.

3. How We Use Your Information

  • Order Fulfillment: To process, produce, and deliver your custom doll order.
  • AI Processing: Photos and chat data are shared with third-party AI service providers (Doubao by ByteDance/Volcengine for text chat, and Alibaba DashScope for image generation) solely for generating previews and facilitating the ordering process.
  • Communication: To send order status updates, production progress notifications, and respond to support inquiries.
  • Service Improvement: To analyze usage patterns and improve app functionality.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Service Providers

We engage the following third-party services to operate our App:

  • Doubao AI (ByteDance/Volcengine): Processes chat messages for our AI advisor feature. Data transmitted includes conversation text only.
  • Alibaba DashScope: Processes uploaded photos for preview image generation. Photos are transmitted for processing and not retained by the provider beyond the generation task.
  • Apple Inc.: Handles payment processing through Apple In-App Purchase. We receive transaction confirmation but do not access your payment details.

These providers are contractually obligated to protect your data and use it only for the specified purposes.

5. Data Storage and Security

Your data is stored on servers located in secured data centers. We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest, access controls, and regular security assessments. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

  • Account Data: Retained until you request deletion or after 24 months of inactivity.
  • Photos: Retained during order production and up to 90 days after order completion for quality assurance. You may delete photos at any time through the App's "Photos & Privacy" section.
  • Chat History: Retained for 30 days after your last interaction for context continuity.
  • Order Information: Retained for the period required by applicable tax and accounting regulations.

7. Your Rights

You have the right to:

  • Access: View the personal data we hold about you through the App's profile section.
  • Rectification: Update your nickname and phone number in the profile settings.
  • Deletion: Delete your uploaded photos at any time. Request full account deletion by contacting us (see Section 10).
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Withdraw Consent: Stop using the App at any time and request data deletion.

To exercise these rights, please contact us at the email below. We will respond within 30 days.

8. Children's Privacy

Our App is not intended for children under 13 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable, to protect your data during such transfers.

10. Contact Us

If you have questions, concerns, or wish to exercise your data rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via our website. Continued use of the App after changes constitutes acceptance of the updated policy.

Last updated: May 1, 2026 · Effective date: May 1, 2026